Self-Exclusion & Cooling-Off
Last updated 2026-10-31
If you want to stop, or need a break, we will help. You never have to explain why.
Your options
| Option | How long | What happens |
|---|---|---|
| Cooling-off | 24 hours to 6 weeks, your choice | You cannot sign in or play. Your account reopens by itself when the period ends. |
| Self-exclusion | 6 months, 1 year, 5 years, or permanent | You cannot sign in or play, and it cannot be lifted early, not even if you ask. When a time-limited exclusion ends the account opens again; we will not contact you about it. |
| Account closure | Permanent | Your account is closed. We keep only the records we must (see the Privacy Policy). |
How to ask
Write to support@runorbust.com from any address, with your username, or ask through Support in the game. Say which option and for how long. We act as soon as we read your request, and at the latest within 24 hours, and confirm when it is in place (by email if you wrote to us, otherwise in the game).
While you are excluded
- We stop all marketing to you, including messages about promotions and the waitlist.
- Partners are never told who is excluded; your play simply stops counting.
- Please also exclude yourself from other gaming sites, and consider blocking software on your devices. Our Responsible Gaming page lists free help.
- If we find that you opened a new account while excluded, we close it.