Complaints & Disputes

Last updated 2026-10-31

If something went wrong, tell us. Most problems are solved quickly once we have the details.

1. Contact us

Write to support@runorbust.com or use Support in the game. Please include:

• your username (or partner name),
• the round number(s) and time, if it is about a round,
• what happened and what you expected,
• screenshots if you have them.

2. What we do

1. We confirm we received your complaint within 48 hours.
2. We look it up in our records: every round's seed and result, and every balance change in the ledger, are kept and can be checked.
3. We reply with our decision and reasons within 14 days. If we need longer, we tell you why and when to expect an answer.
4. If we got it wrong, we correct your balance.

3. How disputes are decided

• A round's result is fixed by its seed and can be verified by anyone (see Provably Fair).
• Whether a cash-out was in time is decided by the time the house received it (see Game Rules).
• Balances are decided by the ledger, which records every change with its reason.

4. If you are not satisfied

You can ask for your complaint to be reviewed by someone senior who was not involved. After that, while RUN OR BUST runs on test credits there is no external dispute body; once real-money play starts, you may refer an unresolved complaint to the independent body named here.

Complaints about responsible gaming or a request to self-exclude are always handled first: see Self-Exclusion.